One Voice Operations Center (OVOC) VoIP Network Management

Centralized network management and quality monitoring
Easy troubleshooting and root cause analysis
Supports networks with thousands of devices
Auto-provisioning and configuration

Overview

AudioCodes One Voice Operations Center (OVOC) is a voice network management solution that combines management of voice network devices and quality of experience monitoring into a single, intuitive web-based application. OVOC enables administrators to adopt a holistic approach to network lifecycle management by simplifying everyday tasks and assisting in troubleshooting all the way from detection to correction.

Thanks to OVOC’s clear GUI design, system administrators can manage the full lifecycle of VoIP devices and elements from a single centralized location, saving time and costs. Tasks that would normally be complex and time-consuming, such as performing root cause analysis, adding new devices to the VoIP network and initiating bulk software updates, can now be carried out quickly and easily.

Learn more about NEC MasterScope integration of voice quality data layer monitoring for OVOC Advanced customers.

Benefits

Streamline network management and quality monitoring into one single application
Improve system availability with accurate troubleshooting and root cause analysis
Increase efficiency with centralized configuration and provisioning
Gain intelligent insights into network trends and performance to assist in planning and design
Microsoft Skype for Business environments are supported
Available for deployment on cloud services such as Amazon Web Services (AWS) and the Azure Marketplace

Features

Highly scalable to support thousands of devices
Multi-tenancy support for hosted and managed environments
Auto-provisioning and configuration for the entire AudioCodes portfolio
IPV6 and IPV4 support
Real-time call quality monitoring and root cause analysis
Integration with AudioCodes Routing Manager (ARM) session routing solution
Centralized reporting and knowledge distribution

Specifications

Supported Devices	Mediant 500/ 600/ 800/ 850/ 1000/ 2000/ 2600/ 3000/ 4000/ 9000 Mediant VE and Mediant SE SBC 400HD IP phone family Jabra headsets and speakers MediaPack analog gateways Skype for Business CloudBond 365, CCE and SBA
System Characteristics	Supported on VMWare, HyperV and Bare Metal HW provided by AudioCodes Multi-tenancy High availability Full scheduled backup and restore Amazon Web Services (AWS) Azure Marketplace
TMN Standards Support	ITU-T recommendation M.3010 series; FCAPS functionality
User Interface	Network page for immediate status and alarms handling Topology, schematic and geographical views Aggregated information with single click drill-down Advanced RCA navigation features HTML 5.0
Security	Security management complying with T1M1.5/2003-007R4 Local user management RADIUS and LDAP authentication Activity journal Fully secured network interfaces
FCAPS Functionality	Fault management Configuration and provisioning Administrative support Performance management Security functions
Call Monitoring	Mean Opinion Score (MOS) (as specified by ITU-T recommendation P.800): Jitter; packet loss; delay (or latency); echo, call quality alerts, call details, call trend statistics, call SIP flow diagram
Provisioning and Configuration	Zero-touch installation Manual configuration Single sign-on to device web interface Mass operations
Fault Management	Device status monitoring Alarm and state management complying with ITU X.731, X.733 Context-sensitive current and history alarms with various filtering and search options
Reports	Network (per device/link) Trends Top users
Users	Connection to the Active Directory End users’ satisfaction list End users’ satisfaction dashboard Contact end users directly from OVOC
Northbound Interfaces	Alarm forwarding via SNMP/Mail/Syslog Full Management via REST API