Management Products & Solutions

One Voice Operations Center

Centralized network management

Rapid troubleshooting

Highly scalable

Multi-tenancy support

One Voice Operations Center (OVOC)

Web-based lifecycle management and monitoring for cloud or premises-based VoIP deployments.

  • Centralized network management and quality monitoring Centralized network management and quality monitoring
  • Easy troubleshooting and root cause analysis Easy troubleshooting and root cause analysis
  • Supports networks with thousands of devices Supports networks with thousands of devices
  • Auto-provisioning and configuration Auto-provisioning and configuration


AudioCodes One Voice Operations Center (OVOC) is a web-based voice network management solution that combines management of voice network devices and quality of experience monitoring into a single, intuitive web-based application. OVOC enables administrators to adopt a holistic approach to network lifecycle management by simplifying everyday tasks and assisting in troubleshooting all the way from detection to correction.

Thanks to OVOC’s clear GUI design, system administrators can manage the full lifecycle of VoIP devices and elements from a single centralized location, saving time and costs. Tasks that would normally be complex and time-consuming, such as performing root cause analysis, adding new devices to the VoIP network and initiating bulk software updates, can now be carried out quickly and easily.


  • Streamline network management and quality monitoring into one single application
  • Improve system availability with accurate troubleshooting and root cause analysis
  • Increase efficiency with centralized configuration and provisioning
  • Gain intelligent insights into network trends and performance to assist in planning and design


  • Highly scalable to support thousands of devices
  • Multi-tenancy support for hosted and managed environments
  • Auto-provisioning and configuration for the entire AudioCodes portfolio
  • Real-time call quality monitoring and root cause analysis
  • Integration with AudioCodes Routing Manager (ARM) session routing solution
  • Centralized reporting and knowledge distribution
  • Support for Microsoft Skype for Business environments


Supported Devices
  • Mediant 500/ 600/ 800/ 850/ 1000/ 2000/ 2600/ 3000/ 4000/ 9000
  • Mediant VE and Mediant SE SBC
  • 400HD IP phone family
  • MediaPack analog gateways
  • Skype for Business CloudBond 365, CCE and SBA
System Characteristics
  • Supported on VMWare, HyperV and Bare Metal HW provided by AudioCodes
  • Multi-tenancy
  • High availability
  • Full scheduled backup and restore
TMN Standards Support ITU-T recommendation M.3010 series; FCAPS functionality
User Interface
  • Network page for immediate status and alarms handling
  • Topology, schematic and geographical views
  • Aggregated information with single click drill-down
  • Advanced RCA navigation features
  • HTML 5.0
  • Security management complying with T1M1.5/2003-007R4
  • Local user management
  • RADIUS and LDAP authentication
  • Activity journal
  • Fully secured network interfaces
FCAPS Functionality
  • Fault management
  • Configuration and provisioning
  • Administrative support
  • Performance management
  • Security functions
Call Monitoring Mean Opinion Score (MOS) (as specified by ITU-T recommendation P.800): Jitter; packet loss; delay (or latency); echo, call quality alerts, call details, call trend statistics, call SIP flow diagram
Provisioning and Configuration
  • Zero-touch installation
  • Manual configuration
  • Single sign-on to device web interface
  • Mass operations
Fault Management
  • Device status monitoring
  • Alarm and state management complying with ITU X.731, X.733
  • Context-sensitive current and history alarms with various filtering and search options
  • Network (per device/link)
  • Trends
  • Top users
  • Connection to the Active Directory
  • End users’ satisfaction list
  • End users’ satisfaction dashboard
  • Contact end users directly from OVOC
Northbound Interfaces
  • Alarm forwarding via SNMP/Mail/Syslog
  • Full Management via REST API

OVOC Available Packages

Model Device Management IP Phone Management Quality Monitoring Reporting Skype for Business Monitoring

OVOC Basic

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OVOC Advanced

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