AudioCodes Announces Voice.AI Business Unit

AudioCodes Announces Voice.AI Business Unit

Jan 23, 2018

Highlights

  • New Voice.AI business unit operates in parallel with AudioCodes’ core voice networking business unit
  • Artificial intelligence and machine learning technologies help deliver conversational analytics, enhanced productivity and actionable insights
  • AudioCodes has a large global install base of enterprise session border controllers (SBC) and media gateways, including at strategic network junctions of internal and external communications of Fortune 5000 enterprises, which will be leveraged to introduce new Voice.AI products and services

New unit focuses on augmenting AudioCodes’ speech recognition and call recording technologies with artificial intelligence to enhance productivity and deliver actionable insights from business voice communications

Lod, Israel – 23 January 2018 – AudioCodes (NASDAQ: AUDC) Press Release

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced the new Voice.AI business unit, which builds on AudioCodes Voca speech recognition technology and SmartTAP call recording solution in combination with advanced artificial intelligence (AI) technologies to deliver conversational analytics, productivity and actionable insights for businesses. The new business unit will operate in parallel to the existing Voice Networking unit which constitutes the core of AudioCodes’ business operations.

Verbal communications remain the most effective method for complex and critical business transactions and conversations. Yet, most verbal communication is not recorded and is not converted into actionable insights that can help enhance business productivity. AudioCodes is well positioned to help businesses become more productive by capitalizing on a large global install base of enterprise session border controllers (SBC) and media gateways, including at strategic network junctions of internal and external communications of Fortune 5000 enterprises, and with over 100 million ports deployed.

AudioCodes SmartTAP provides enterprises with session recording of IM, voice, video and content sharing for compliance and productivity improvement. Developed over the past seven years, SmartTAP has been adopted largely by financial and utility companies, as well as healthcare and educational institutions.

AC Voca, AudioCodes’ voice recognition technology and cloud service, provides enterprises with a set of voice-driven enterprise call routing solutions aimed at improving employee productivity and automating customer calls. Developed by a dedicated team of linguists and speech experts, AC Voca delivers a seamless voice interface and high recognition accuracy, along with conversational voice bot capabilities.

“We at AudioCodes pride ourselves as a leading provider of voice DNA to the evolving digital workplace. Voice is the most fundamental form of human communications” said Shabtai Adlersberg, President and Chief Executive Officer of AudioCodes. “We believe that verbal business communications represent untapped potential for productivity enhancements and actionable insights. With the new Voice.AI business unit, we are leveraging our large install base and extensive technological know-how to enable large enterprises to realize business benefits from day-to-day conversations.”

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