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NICE Centralized VoIP Recording Fully Integrates with AudioCodes Session Border Controllers

Dec 16, 2015

Ra’anana, Israel and Lod, Israel, December 16, 2015 – NICE Systems (NASDAQ: NICE) and AudioCodes (NASDAQ: AUDC) today announced the integration of AudioCodes’ Mediant VoIP solutions with NICE’s Engage Platform, enabling customers to meet their recording needs while leveraging their existing AudioCodes’ Session Border Controllers (SBC) and Media Gateways.

The NICE Engage Platform offers simple and cost-effective call recording in any VoIP environment. The partnership with AudioCodes, a leading provider of converged voice solutions, enables end users to maintain call security while using best-in-class call recording software with a standard SIPREC (Session Initiation Protocol Recording) practice.

The AudioCodes-NICE collaboration enables customers, such as contact centers, emergency agencies and enterprises complying with regulatory recording requirements, to simplify their recording solution by leveraging the existing AudioCodes Mediant product line to fork real-time media sessions to the NICE Engage platform without the need to deploy additional recording tools. The solution is already in production and has been successfully deployed at a Fortune 100 global financial institution.

“The successful integration with NICE Engage ensures reliable, flexible and scalable recording of VoIP calls handled by AudioCodes devices, delivering great value for customers of both companies,” said Yehuda Herscovici, VP Product at AudioCodes. “By partnering with NICE, we are confident that we can provide our customers with the industry’s best-of-breed VoIP call recording capabilities.”

Hila Lamm, VP Multi-Channel Recording LoB at NICE Systems, added, “NICE is committed to providing its customers with quality software solutions that enable greater flexibility to choose the accompanying hardware to best suit their needs. Our partnership with AudioCodes is a testament to this endeavor. By teaming up with AudioCodes, a leading SBC vendor, we are able to strengthen our offering to the market and extend our client base. This also reinforces our leadership in supporting and promoting SIPREC as the standard recording protocol.”

The joint offering builds on NICE’s comprehensive cross-channel interaction recording capabilities, which include voice, video and screen capture, and on AudioCodes’ advanced Media Gateways and SBC products and technologies. The speed and scale of the integrated solution enable organizations to ensure regulatory compliance and quality management for all interactions. The solution also enables customers to migrate gradually from their legacy TDM equipment to a fully IP-based environment while utilizing the same AudioCodes products and NICE SIP-based recording infrastructure.

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