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The AC Voca speech recognition technology is backed by dedicated linguistics, voice and data engineers, allowing an extremely high detection rate in its designated work-related domains, achieving a call routing success rate of over 95%. Speech recognition capabilities are supported in multiple languages. As an AudioCodes subsidiary, AC Voca speech recognition solutions enjoy the highest degree of integration and interoperability with any telephony PBX or IVR system.
AC Voca solutions are currently deployed in hundreds of organizations, including global enterprises such as Intel Corporation, Motorola, E&Y, Teva Pharmaceuticals and more, with proven success, customer satisfaction and a positive, meaningful ROI.
- Self-developed speech recognition engine tailored for enterprise needs
- Expertise in identifying contact names, departments, branches and vertical-specific organizational terms
- Easy integration with any PBX (including analog/legacy systems and IP-PBX) and IVR platforms
- Dedicated linguistic team providing ongoing speech recognition optimization
- Fully flexible web management platform for system configuration and speech analytics
- Top-notch, enterprise-grade speech recognition solutions with vast technology experience and expertise
- Solution deployment within a very short time period (days)
- Proven ROI and efficiency booster for any organizational process
- Successful customer portfolio across multiple territories and business verticals
- Ongoing support and maintenance from the AudioCodes Global Support Team