Microsoft Teams Migration & Management Services

A Seamless Migration from Start to Finish - and Beyond

AudioCodes’ consultancy and professional services experts engage with you throughout your Microsoft Teams journey. We create a custom migration plan, covering all stages from implementation to operation, designed to meet the specific needs of your business. Our expertise helps ensure a seamless transition for your organization and your people.

Microsoft-certified

Teams certified voice calling and contact centers

Smooth and seamless migration

Connect your IP-PBX and/or contact center with your carrier of choice.

Keeping it simple

Reduces the complexity of Microsoft Teams deployment.

Transparent monthly pricing

A straightforward purchasing model on a per-user per-month basis.

Journey Milestones

Design & Plan

In the first phase, we determine the right solution and best practices for your project to ensure an optimal migration to Teams.

We start with listening carefully, with a Discovery workshop to explore your objectives, working practices (office, home, remote), meeting preferences, user personas, existing UC environment (including PBX and analog devices) and cloud strategy. We then work with you to design your UC and voice network vision, budget, project and user adoption plans, including conducting a proof of concept (POC) to demonstrate the value of our detailed deployment plans.

Implement

The second phase includes project management and implementation services, all delivered by AudioCodes experts.

AudioCodes’ experienced project managers work hand in hand with you to implement the agreed migration plan, focusing on deploying your designed solution on time and on budget. AudioCodes’ skilled engineers set up, configure and commission the service remotely or on-site, verifying functionality as per the plan and ensuring that users are onboarded effectively.

Operate

In the third and last phase, your Microsoft Teams journey is well underway with AudioCodes experts by your side as your deployment becomes operational.

We provide user-focused training and support services to encourage user adoption and drive a successful migration. To support ongoing operations, the AudioCodes service team can also provide additional management and monitoring services, technical support and hardware replacement services. This is designed to optimize your Microsoft Teams and voice network experience and align with your executive vision.

The AudioCodes Live Advantage

With the AudioCodes Live Service Delivery Platform, enterprises adopting Microsoft Teams as their primary communications solution get the maximum return from their investment by leveraging their existing SIP trunks and legacy voice platforms using Direct Routing. This innovative voice-as-a-service solution is complemented by productivity-enhancing applications, monitoring and management tools.

Microsoft Teams-certified Direct Routing for Bring Your Own Carrier (BYOC)
Teams-certified contact center
A range of add-on applications, business phones and meeting room devices to complete the solution
A fully scalable solution to grow with your business
Predictable OpEx costs for transparency and convenience

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How to Ensure a Microsoft Teams Proof of Concept (POC) Is a Success

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Success Stories

Vanderlande

Levent Günsüren, Service owner UC

“Voca CIC, powered by AudioCodes, has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights. This resulted in enhanced customer support and satisfaction, backed by improved uptime and a highly responsive support system.”

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Bizerba

Maximilian Burghardt, Teamlead Network & Communication

"Thanks to AudioCodes’ SBCs, Bizerba now has a state-of-the-art infrastructure for leveraging the power of Microsoft Teams, enabling our employees to communicate effectively with each other and with our customers, no matter where they are.”

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Bendix

John Walker, IT Lead

“Thanks to AudioCodes’ range of innovative and versatile products and the expert capabilities of its global professional services team, our migration to Microsoft UC has progressed smoothly, enabling our employees to enjoy an enhanced communications experience.”

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