High quality VoIP connectivity and professional services for a global Genesys contact center.
“AudioCodes has been one of the most reliable and stable components in the infrastructure.”
The global contact center market is rapidly expanding due to the increased adoption of new technologies such as chatbots, mobile applications and the cloud. But to take full advantage of these unparalleled opportunities, today’s contact centers must be able to offer a superior level of personal service that resolves their customers’ issues quickly, while ensuring that call quality remains high at all times.
AudioCodes offers a wide range of innovative voice solutions that allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become a modern contact center, all with minimal investment. Already powering hundreds of contact centers around the globe, these integrated solutions support all deployment types, whether on-premises or in the cloud, to easily connect to customers – no matter where they are – on any voice channel, including click-to-call from web and mobile applications.
AudioCodes’ contact center innovation solutions cover:
AudioCodes is proud to partner with the leading names in contact center systems – Genesys, Avaya and others. AudioCodes' products undergo constant interoperability testing with our partners’ systems to ensure seamless integration and high customer satisfaction.
Reliable and secure voice connectivity for Genesys contact center work-at-home agents
“AudioCodes SBCs were able to rapidly deliver a highly secure and reliable voice connectivity solution to ensure that our agents could continue operating seamlessly from home with minimal disruption to our service.”
AudioCodes' WebRTC solution delivers high quality and reliable voice communications for a Genesys-based service desk operation
“Thanks to AudioCodes' WebRTC solution, our agents have been able to continue working safely from home delivering the high levels of service our customers have grown to expect.”
Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.