Intelligent Contact Center Transformation

Intelligent Contact Center Transformation

Innovative solutions for the digital transformation of any contact center

  • Certified by leading contact center solution vendors Certified by leading contact center solution vendors
  • Boasts conversational AI technology Boasts conversational AI technology
  • Support for cloud and on-premises deployments Support for cloud and on-premises deployments
  • Delivers high quality of experience Delivers high quality of experience

Overview

The global contact center market is rapidly expanding due to the increased adoption of new technologies such as chatbots, mobile applications and the cloud. But to take full advantage of these unparalleled opportunities, today’s contact centers must be able to offer a superior level of personal service that resolves their customers’ issues quickly, while ensuring that call quality remains high at all times.

AudioCodes offers a wide range of innovative voice solutions that allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become an intelligent contact center, all with minimal investment. Already powering hundreds of contact centers around the globe, these integrated solutions support all deployment types, whether on-premises or in the cloud, to easily connect to customers – no matter where they are – on any voice channel, ​including click-to-call from web and mobile applications.

  • AudioCodes’ intelligent contact center solutions cover:
  • Conversational AI frameworks
  • Work and connect from anywhere
  • Agent end points
  • Call connectivity with all network types
  • Advanced management tools

AudioCodes is proud to partner with the leading names in contact center systems – Genesys, Avaya and others. AudioCodes' products undergo constant interoperability testing with our partners’ systems to ensure seamless integration and high customer satisfaction.

Intelligent Contact Centers for the Digital Age

Intelligent Contact Centers for the Digital Age

Benefits

  • Single provider for all voice needs
  • Drive efficiency and cut costs
  • Superior customer experience
  • Empower work-at-home agents
  • Easy connection to work from anywhere

Features

  • Connect customers on any voice channel
  • AI-based technology for chatbots, IVR and assistance
  • Smooth integration with any contact center
  • Crystal-clear voice quality

Videos

Ticketmaster Case Study

Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.

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