Click-to-Call

Very popular with customers
Exceptionally cost-effective
Very simple implementation
Highly secured solution

Overview

Click-to-call is a form of web-based communication where a person clicks a button, image or text to initiate an immediate, real-time connection with another person or company. The technology takes the call over the IP network, regardless of whether it is a computer or smartphone, using the device’s built-in microphone and speaker. In a contact center, a WebRTC gateway is essential for enabling customers’ click-to-call functionality.

The AudioCodes WebRTC solution comprises a feature-rich, highly secure WebRTC gateway, fully integrated with AudioCodes market-leading SBCs, along with a dedicated WebRTC client SDK. This provides protection against all potential threats carried by internet-based WebRTC traffic. It also delivers reduction in IT hardware and software components, as well as management simplification, monitoring and analyzing tools, and cost-effectiveness.

Benefits

Enables customers to connect from any place, at any time and in any channel of communication
Robust protection from DDoS attacks
Cost-effective and simple, with one box handling both signaling and media
Avoids vendor lock-in by using SIP over WebSocket
Optimized for the cloud to keep server costs down

Features

The only WebRTC gateway with full SBC integration
Easy recording with the standard SIPREC protocol
Can be implemented as appliance, or as a virtual SBC on private and public clouds
Advanced SIP manipulations and media transcoding for true interoperability
Integrated with AudioCodes’ management and monitoring tools