Click-to-call is a form of web-based communication where a person clicks a button, image or text to initiate an immediate, real-time connection with another person or company. The technology takes the call over the IP network, regardless of whether it is a computer or smartphone, using the device’s built-in microphone and speaker. In a contact center, a WebRTC gateway is essential for enabling customers’ click-to-call functionality.
The AudioCodes WebRTC solution comprises a feature-rich, highly secure WebRTC gateway, fully integrated with AudioCodes market-leading SBCs, along with a dedicated WebRTC client SDK. This provides protection against all potential threats carried by internet-based WebRTC traffic. It also delivers reduction in IT hardware and software components, as well as management simplification, monitoring and analyzing tools, and cost-effectiveness.