Seamless SIP-based connectivity between Genesys, Cisco Call Manager and multiple SIP trunk providers.
"Thanks to the flexibility and reliability of AudioCodes SBCs we were able to achieve our goals rapidly and cost-effectively."
All contact centers, regardless of industry vertical, need to handle customer service and sales smoothly, across all channels and all methods of communication. As voice calls are still the leading communication method, contact centers must ensure quality voice calls between various VoIP networks and codecs, as well as PSTN networks.
The AudioCodes Mediant family of session border controllers (SBCs) offer cost-effective SBC and hybrid functionality (SIP to TDM, SIP to SIP). They form an effective demarcation point between the contact center’s VoIP network and the service provider’s SIP trunk, performing SIP protocol mediation and media handling (interoperability), and securing the enterprise VoIP network.
Reliable and secure voice connectivity for Genesys contact center work-at-home agents
“AudioCodes SBCs were able to rapidly deliver a highly secure and reliable voice connectivity solution to ensure that our agents could continue operating seamlessly from home with minimal disruption to our service.”
Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.