Voice Network Connectivity

Voice Network Connectivity

Seamlessly and securely connect your contact center to any voice network

  • Highly scalable Highly scalable
  • Certified interoperability Certified interoperability
  • Deployable on-premises or in the cloud Deployable on-premises or in the cloud
  • Advanced security protection Advanced security protection

Overview

All contact centers, regardless of industry vertical, need to handle customer service and sales smoothly, across all channels and all methods of communication. As voice calls are still the leading communication method, contact centers must ensure quality voice calls between various VoIP networks and codecs, as well as PSTN networks.

The AudioCodes Mediant family of session border controllers (SBCs) offer cost-effective SBC and hybrid functionality (SIP to TDM, SIP to SIP). They form an effective demarcation point between the contact center’s VoIP network and the service provider’s SIP trunk, performing SIP protocol mediation and media handling (interoperability), and securing the enterprise VoIP network.

Benefits

  • Scalable range of products suitable for all contact centers deployments
  • Ensure smooth migration from legacy telephony to SIP-based infrastructure
  • Deliver advanced security for protection against malicious attacks and fraud
  • Deployed as a dedicated appliance or as software running in the cloud or in virtual environments

Features

  • Hybrid SIP/TDM platforms enable seamless connectivity with legacy equipment
  • Identical feature parity across all models
  • Certified interoperability with leading contact center vendors
  • Wide codec support to enable traditional and modern IP communications

Videos

Ticketmaster Case Study

Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.

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