Voice Applications

SmartTAP Recording Solution

Compliance and quality assurance

Certified for Skype for Business

Easy call recording

Powerful centralized management system

SmartTAP Recording Solution

Enterprise-grade call recording solution.

  • Call recording for compliance and quality assurance Call recording for compliance and quality assurance
  • Certified for Skype for Business Certified for Skype for Business
  • Software-only solution Software-only solution
  • Simple recording management and retrieval Simple recording management and retrieval

Overview

AudioCodes’ SmartTAP Call Recording is an enterprise-wide solution specializing in compliance and liability session recording. With support for Skype for Business and other platforms, SmartTAP can be deployed across the enterprise to capture any call type, instant messaging, voice and video, either continuously or on demand.

 

Benefits

  • Recording solution for compliance, liability, quality assurance, security and sales verification
  • Software-based licensing for simple deployment and easy upgrades
  • Easily record anyone in the enterprise including mobile or remote
  • Fully automated recording solution – no user interaction required
  • Powerful, intuitive management system simplifies recording and retrieval operations
  • Can be hosted on AudioCodes Mediant hardware platform reducing hardware costs and footprint
  • Fully integrated with Skype for Business

Features

  • Convenient Full Time or Record on Demand or Save on Demand options
  • Simple, easy-to-use centralized web-based management interface
  • Support for regulatory announcements
  • Embedded Skype for Business client toolbar
  • Pause & resume recording for PCI compliance
  • Robust security with definable granular user security profiles
  • Distributed solution with branch survivability. Continue to record when WAN is down
  • TDM and IP system integrations support hybrid communications environments
  • RESTful API from CRM and third-party software integration

Specifications

Recording Modes
  • Full Time recording
  • Record on Demand (from any desktop client or mobile device)
  • Save on Demand (from any desktop client or mobile device)
  • Pause/Resume recording
  • Media proxy to maintain calls within the enterprise network
  • Codec support: G.711, G.723.1, G.729, G.722, G.722.1, ADPCM, MSGSM, Microsoft RTA, RED, Siren, and more
Playback
  • Playback from any PC or mobile device
  • Playback over the LAN/WAN/Internet via browser
  • Last call playback, download or email
  • Search filter with customizable view
Call Search/Filter Criteria
  • Calls can be tagged and searched based on user defined fields such as "Malicious Call", "Account Number" or other user fields
  • Calls can be searched by any combination of criteria Date/Time, Caller ID/Dialed Number, User Name, Extension/Device ID
Security
  • Sarbanes - Oxley
  • PCI - DSS
  • HIPPA
  • Dodd - Frank
  • Digital signature
  • AES 128-bit file encryption
  • Audit trail
Storage
  • Local or remote storage NAS/SAN
  • File compression
Scalability
  • Up to 300 simultaneous recordings per server with unlimited expansion
  • Extend recordings by adding additional instances of SmartTAP
Telephony Integrations Microsoft Skype for Business, Microsoft Lync 2013 and 2010, SIPREC and analog
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