Products for Microsoft 365

SmartTAP 360° Live

SmartTAP 360° Live

Enterprise Interactions Recording & Capturing Solution Now Supporting Microsoft Teams

SmartTAP 360° Live

360° capturing of company interactions including voice, video and IMs
Supports internal, external and mobile interactions from both remote and federated users
Compatible with Microsoft Teams
Compliance-grade recording and regulation-specialized features

360° Enterprise Interactions Recording for Microsoft Teams

AudioCodes SmartTAP 360⁰ Live is an intelligent, fully-secured enterprise compliance-recording solution, allowing companies to capture and index any customer or organizational interactions across both external and internal communication channels.

Companies using Microsoft Teams can seamlessly apply SmartTAP 360° Live to record all voice, video and IMs interactions for later-stage AI analysis and for meeting regulatory compliance demands.

Looking for a solution that could be hosted remotely? Contact us to learn more about the SmartTAP 360° Live - AudioCodes Cloud deployment

Videos

AudioCodes SmartTAP 360⁰ Live for Microsoft Teams

Milton Keynes University Hospital Case Study

SmartTAP 360° Live – Now on Microsoft Teams

SmartTAP 360° Live - An interactions recording solution for today’s business challenges

Advanced Key Compliance Features

Manual pause/resume for real-time PCI compliance recording
Integrated announcement server with opt-out capability for MiFID II compliance
Dedicated deletion and retention policies with local (national) storage capabilities for GDPR Compliance
Audit trail enables digital signatures and authentication of all recordings for E-Discovery Compliance

Deployable in no-time

Fully compatible and seamlessly integrated to any Microsoft Teams environment
Supports multiple call types including internal, external and mobile calls, with as well as remote interactions with federated users
Connect to conference servers, Edge, front-end servers and more using the SmartTAP 360° Live plugins
Interactions recordings can be stored locally on-premise

Compliance Recording vs. Native Collaboration Features

Features	SmartTAP 360⁰ Compliance Recording	Collaboration Players
Rule-based Centralized Access & Recording		-
Automatic System Recording - Supports All Call Types		-
On-premise Local Storage		-
Pre-defined Retention/Editing/Deletion Policies		-
Quality Monitoring & Management - With silent live monitoring support		-
Permission-based Stop Recording		-
REST API for analytics services		-

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