Grupo Difare
Seamless SIP-based connectivity between Genesys, Cisco Call Manager and multiple SIP trunk providers.
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"Thanks to the flexibility and reliability of AudioCodes SBCs we were able to achieve our goals rapidly and cost-effectively."
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Leverage existing contact center infrastructure
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Support cloud and on-premise solutions
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Quick pre-certified implementation
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Highly secure
Overview
AudioCodes intelligent contact center transformation solutions support a wide range of contact center vendors, whether they are deployed as a cloud or on-premise solution. Enterprises wanting to transform their contact center into an intelligent one – or add specific capabilities from the AudioCodes offer for contact centers without upgrading or replacing their entire infrastructure – will find the AudioCodes solutions ideal for their needs.
Our partnerships with leading contact center vendors include Genesys, Avaya, Cisco, Amazon Connect, Enghouse, Aspect, Five9, Nice InContact and MS Teams certified contact centers.
AudioCodes solutions for contact centers cover:
- Conversational AI
- Click-to-call
- Work from anywhere
- Voice connectivity
Benefits
- Ensures a superior customer experience
- Pre-certified with leading contact center vendors
- Single provider for all voice enhancement needs
- Delivers superb voice quality
- A highly secure and reliable solution
Highlights
- Connect customers on any voice channel
- AI-based technology for chatbots, IVR and assistance
- Smooth integration with any contact center
- Straightforward to monitor, analyze and manage
Related Products and Solutions
Success Stories
Our Experts Are Ready To Help!
Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and any aspect of contact center voice deployments.
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