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Complete Calling and Contact Center Experience for Microsoft Teams

Consolidated employee productivity and enhanced customer experience for the hybrid work era

Meeting enterprises’ growing demands for seamless voice calling and contact center consolidation

Considering Microsoft Teams? Or are you already using Microsoft Teams and want to add voice calling capabilities and perhaps even a Teams-compatible contact center platform? AudioCodes is the only vendor that can provide everything you need to enjoy a consolidated, Microsoft Teams-certified calling and AI-first contact center experience in your organization.

With over 15 years of Microsoft unified communications voice enablement experience, we are proud to be a dedicated partner in Microsoft’s UC journey, serving as a trusted first-party technology collaborator. Our close cooperation with Microsoft’s research and development teams drives innovation and enhances the quality of the solutions that we provide, ensuring that we remain at the forefront of business communications.

Trusted Microsoft partner

Certified voice and contact center solutions for Teams

A one-stop shop

Unique end-to-end offering including add-on applications and devices

Simplify your journey

Service automation streamlines deployment, onboarding and management

Global support & services

Unrivalled in-house blend of Teams Phone and contact center expertise

Berry Global

Partnering with AudioCodes has been very successful. AudioCodes was the only partner out there that offered a true integration with Microsoft Teams.

Michael Rapp, IT Director at Berry Global

 

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The Ultimate Productivity-Enhancing Solution for Microsoft Teams

AudioCodes Live for Microsoft Teams

AudioCodes Live is the ultimate voice solution for Microsoft Teams, enabling you to offer both Teams phone and contact center services with unrivalled simplicity and efficiency. Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity. AudioCodes Live leverages AI and Azure cloud services to enhance the user, agent and customer experience, providing conversational capabilities such as IVR, call recording and meeting analytics.

Microsoft Teams Contact Center Built in Azure

AudioCodes Live’s Voca CIC is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams. With a lightweight design enabling rapid deployment and scalability, Voca CIC offers the trusted reliability of Microsoft Teams Phone, the speed to make visual drag-and-drop changes, the flexibility of a usage-based subscription model and the power of conversational AI provided completely out of the box. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center.

 

White Paper

Expert Tips for A Smooth Migration to Microsoft Teams Phone

Discover how AudioCodes Live for Microsoft Teams can help you transform your voice communications strategy.

Learn More

 

Microsoft Teams Calling

AudioCodes Live for Microsoft Teams provides a comprehensive and highly reliable phone experience for Teams users. You can enjoy high-quality Direct Routing connectivity to the PSTN and your existing telephony systems.

Additionally, as a certified Operator Connect Partner, we offer Operator Connect services via select AudioCodes partners, ensuring seamless and efficient PSTN connectivity. Operator Connect simplifies Teams Phone PSTN connectivity by enabling end customers to choose which operator they would like to work with through the Microsoft Teams Admin Center.

You can also benefit from add-on applications for conversational IVR, interaction recording and AI-powered meeting assistants. We also provide Microsoft-certified meeting room devices and business phones and a wide range of resiliency solutions.

AudioCodes Live simplifies the deployment and management of Teams voice, allowing you to configure and customize call policies with ease. With AudioCodes Live, you can easily transform Teams into a fully-fledged PBX replacement to significantly boost your productivity.

 

Based on Our Award-Winning SBC Technology

The AudioCodes Mediant family of session border controllers and analog gateways are certified for interoperability with Microsoft Teams. Available in cloud-native, virtualized and appliance flavors, or as a full SaaS solution, AudioCodes SBCs offer simple, seamless and reliable Microsoft Teams calling. With its SBC deployed in enterprises across the world, AudioCodes was ranked by research firm, Omdia, as the leading global enterprise SBC vendor in 2023, for the third year running

AudioCodes Mediant SBCs are certified for interoperability with leading UC vendors

 

Application Note

10 Reasons to Choose AudioCodes Enterprise SBCs

Find out why AudioCodes SBCs are the #1 choice of leading enterprises worldwide.

Download Now

 

Add-On Applications for Microsoft Teams To Improve Customer and Employee Experience

Complement your Microsoft Teams UCaaS environment with productivity-enhancing applications such as contact centers, conversational IVR, interaction recording and a generative AI-powered Intelligent Meetings.

Boost Your Productivity with Microsoft Teams Rooms Devices and Business Phones

AudioCodes’ wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices delivers top-notch meeting experiences with exceptional video and voice quality in any meeting space in the hybrid work environment.

 

White Paper

A Practical Guide to Migrating to Microsoft Teams for Truly Unified Communications

Download our white paper to discover AudioCodes’ framework for painless UC&C migration to encourage user adoption of these exciting new tools.

Download White Paper

 

Simplify Everyday Operations with Management and Analytics Tools

AudioCodes takes a holistic approach to network and user lifecycle management and analytics by simplifying everyday tasks and troubleshooting, from detection to correction, ensuring user satisfaction and continuous productivity.

  • User and policy management
  • Call routing and network element management
  • Device management

Uninterrupted Voice Calling Whatever Happens

AudioCodes’ offers a range of survivability solutions for Teams voice services including Microsoft-certified Direct Routing Survivable Branch Appliances (SBAs). These solutions ensure uninterrupted access to voice services for Microsoft Teams customers in the event of a WAN outage or loss of connectivity with Microsoft 365.

How It All Fits Together

Powered by AudioCodes Live Platform

Success Stories

Vanderlande

Levent Günsüren, Service owner UC

“Voca CIC, powered by AudioCodes, has transformed our customer service at Vanderlande. Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights. This resulted in enhanced customer support and satisfaction, backed by improved uptime and a highly responsive support system.”

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Berry Global

Michael Rapp, IT Director

"Partnering with AudioCodes has been very successful. AudioCodes was the only partner out there that offered a true integration with Microsoft Teams.”

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Bosch Group

Frank Borchardt, Senior IT Consultant

"AudioCodes has enabled us to attain our goal of achieving a reliable, state-of the-art voice calling experience for all our employees whether in the office, working remotely or on the go.”

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