VocaASR

VocaASR

Automatic Speech Recognition Engine for IVR and Contact Center Platforms

  • Instant enrichment of 3rd party applications with enterprise-class ASR Instant enrichment of 3rd party applications with enterprise-class ASR
  • On-the-fly grammar switching and alias handling On-the-fly grammar switching and alias handling
  • Easy integration with any IVR or Contact Center platforms Easy integration with any IVR or Contact Center platforms

Introduction to VocaASR

VocaASR is an Automatic Speech Recognition (ASR) engine built for direct integration with IVR, Contact Center platforms as well as Windows servers. This engine offers immediate, seamless enhancement of 3rd  party applications with the AC Voca enterprise-class voice recognition capabilities, based on the latest DNN/AI architecture with extremely high accuracy rates.

Why VocaASR?

  • Enterprise-class voice recognition engine with seamless connectivity to any IVR or Contact Center platform
  • High accuracy voice recognition capabilities powered by AI
  • Allowing easy enrichment of calling platforms with voice activation capabilities

Technical Highlights

  • State-of-the-art DNN Voice Recognition Engine with high accuracy rates
  • Full support in Hebrew, English (U.S.), Spanish, Russian and German (DE) - with a wide coverage of dialects and accents
  • Simple integration over MRCP (V1 & V2), REST API, or embedded SDK for Windows Server applications
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