Highlights
- A complete solution powered by the Genesys Customer Experience Platform, voice devices, applications and a professional services suite
- Contact center customers benefit from a cost-effective, quick and easy migration to an all-IP solution
- Genesys has certified AudioCodes voice infrastructure
- Among the AudioCodes products and services included are:
- Key benefits of the joint solution for customers include:
- Simplified procurement and support with Genesys as a single point of contact
- Low total cost of ownership (TCO) with a pre-integrated solution from a single vendor
- Reduced risk with a quick and reliable deployment
- Rapid deployment
- Quality assurance based on high voice quality, network performance tools and centralized monitoring
Details
AudioCodes, a leading provider of voice networking solutions that enable enterprises and service providers to transition to all-IP voice networks, today announced that it has expanded its strategic partnership with Genesys, the market leader in omni-channel customer experience and contact center solutions, to offer a complete solution that integrates all the components that allow customers to benefit from a quick and easy migration to an all-IP contact center. The combined solution will be sold by Genesys and its partners.
The end-to-end solution includes the Genesys Customer Experience Platform along with AudioCodes’ IP phones, session border controllers, media gateways and centralized management and monitoring applications. Genesys has certified all the AudioCodes elements and integrated them into the Genesys environment to enable rapid and smooth deployments at customer sites.
“Our partnership expansion with AudioCodes is about delivering to our customers a complete, end-to-end solution for great customer experiences,” said Steve Rutledge, Senior Vice President of Product Management and Marketing at Genesys. “By offering the Genesys Customer Experience Platform in addition to IP phones, voice infrastructure and services from AudioCodes, we can simplify our customers’ deployments and provide a high level of performance and reliability.”
“The combined Genesys-AudioCodes solution delivers high level synergy for next-generation contact center deployments,” said Yehuda Herscovici, Vice President Product at AudioCodes. “In conjunction with the Genesys Customer Experience Platform, AudioCodes’ voice solutions and global support teams deliver the required technological capabilities and know-how to ensure that contact center customers benefit from rapid deployments, high quality and reliable voice communications and reduced TCO.”
