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Meeting the growing demand for consolidated unified communications and contact center voice services
AudioCodes Live Platform is a unique service delivery platform that combines certified solutions for unified communications and contact center environments, while leveraging AI and cloud services to enhance user, agent and customer experience.
Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless PSTN connectivity for Microsoft Teams, Webex Calling and Zoom Phone, along with a range of add-on AI-powered voice applications designed to enhance employee experience (EX) and customer experience (CX).
UCaaS Voice Enablement
Scalable and reliable UCaaS voice connectivity
Value-Added Services
Employee experience (EX) and customer experience (CX) enhancing services
Contact Center Applications
Certified contact center connectivity and applications
AudioCodes Live Platform at a Glance
Expand your offering and increase margins with seamless delivery of UC and contact center services.
- Connectivity
- Value-Added Services
- Customer Experience
- Lifecycle Management
Voice Connectivity with Leading UC Platforms
Seamlessly integrate with leading platforms like Microsoft Teams (Direct Routing and Operator Connect), Webex Calling (Local Gateway, Cloud Connect and Webex Go) and Zoom Phone (Zoom Cloud Peering Partner and Zoom Phone Provider Exchange), ensuring efficient and reliable communication for your customers.
AI-Driven Voice Innovation
Leverage AI-driven conversational capabilities, including IVR, call recording and interaction analytics to enhance user, agent and customer experiences.
Enhance the User, Agent and Customer Experience
AudioCodes Live Platform leverages AI and cloud services to streamline voice communication and improve service quality for users, agents and customers alike.
Simplified Deployment, Onboarding and Multi-Tier Management
Using service automation, you can streamline deployment, onboarding and management of your customers’ voice environments, reducing costs and complexity.
AudioCodes Live Platform empowers partners to
offer UC calling and contact center services simply and efficiently.
Watch the video and learn how AudioCodes Live Platform can help you grow your business.
- Fast Onboarding
Accelerate deployments with unique service automation tools - Optimize Costs
Reduce operational and training costs with fewer systems to deploy and manage - Streamline Operations
Empower IT staff with centralized service lifecycle management - Field-Proven Experience
Unique in-house blend of UC and contact center expertise - Secure, Scalable and Reliable
Leverage Microsoft Azure security, scalability and reliability - Available on Azure Marketplace
All services available for purchase via Azure Marketplace
Partner of the Year
The AudioCodes Live Platform Partner of the Year Awards honor our global partners who excel in delivering seamless, scalable voice connectivity through the AudioCodes Live Platform.
These awards recognize outstanding achievements in deploying innovative cloud-to-edge voice solutions, streamlining unified communications and contact center services, and enhancing user experiences across diverse industries. By leveraging the Live Platform's certified integrations and AI-driven capabilities, our partners are setting new standards in enterprise voice transformation worldwide.
India
United Kingdom
With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.
Vishal Rally, Sr. Vice President
Streamlined Service Delivery via AudioCodes Live Platform
Multi-UCaaS Voice Solutions
AudioCodes Live Platform enables easy onboarding and connectivity to Microsoft Teams (Operator Connect and Direct Routing), as well as Webex Calling (Cloud Connect and Local Gateway) and Zoom Phone (Zoom Provider Exchange and Zoom Premises), using advanced automation and management tools.
Calling and Productivity Services
AudioCodes Live Platform provides a comprehensive and highly reliable phone experience for Teams, Webex and Zoom users. You can enjoy high-quality connectivity to the PSTN and your existing telephony systems, as well as add-on applications for conversational IVR, compliance recording and AI-powered interaction analytics. We also provide a wide range of certified meeting room devices and business phones for Microsoft Teams and Zoom.
Contact Center Solutions
AudioCodes Live Platform’s award-winning certified Teams contact center solution, Voca CIC, leverages AI and Azure cloud services to deliver a smooth and efficient customer experience. You can automate your main-line call flows using a conversational IVR that understands natural language and responds to voice requests, designing and customizing your call scenarios using a drag-and-drop interface.
In addition, AudioCodes Live Platform enables you to seamlessly and securely connect your customers’ contact center (including Genesys, Five9, Cisco, Nice and more) to any voice network (SIP trunk/BYOC) or UC platform (including Microsoft Teams, Webex Calling and Zoom Phone).
You can further expand your offering beyond connectivity with innovative CX voice services, including click-to-call from web and mobile applications and conversational IVR.
Automated Tools for Operational Excellence
AudioCodes Live Platform provides advanced management tools that simplify everyday tasks and troubleshooting, from detection to correction, ensuring smooth operations and streamlined processing. From an intuitive self-service portal, you can onboard, manage and monitor user calling policies, meeting room devices and business phones for 24/7 availability.
Success Stories
IPFone
Damian Chmielewski, President & CEO
“Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.”
Tata Tele Business Services
Amit Thakkar, Vice President Product
"With AudioCodes Live Platform, our Smartflo UCaaS solution is revolutionizing how Indian enterprises adopt Microsoft Teams-based services. The platform’s speed, automation, and reliability give us a competitive edge in a rapidly evolving market."
The AudioCodes Advantage
Global Team of Experts
Worldwide presence with follow-the-sun availability
Technological Superiority
The most complete and robust offering of native Teams voice solutions
Cloud Automation
Advanced management tools streamline digital transformation and cloud modernization
Unique One-Stop Shop
For voice infrastructure, applications, devices and expert services
Resources
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AudioCodes Voice Solutions for Webex Calling
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Beyond Connectivity – Helping Partners Boost Revenue with Value-Added Services
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Driving Revenue with Value-Added Services in a Rapidly Changing Market
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AudioCodes Live Platform
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AudioCodes Live Platform for Microsoft Teams
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IPFone Success Story
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Boost Your Revenues with a Consolidated Calling and Contact Center Offering
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AudioCodes Live Platform for Microsoft Teams: A Compelling Partner Opportunity
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AudioCodes Live Platform - The SaaS route to Microsoft Operator Connect
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Dstny for Service Providers NL Optimize Direct Routing Service Delivery with AudioCodes Live Platform
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How Service Providers Can Rapidly Onboard Customers to Microsoft Teams Phone
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Simplify the Deployment of Microsoft Operator Connect with AudioCodes Live Platform
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Live Platform: The Fast Track for Service Providers to Deliver Operator Connect
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