Contact Center Cloud Infrastructure

Contact Center Cloud Infrastructure

Simplifying contact center migration to the cloud

  • Smooth migration to cloud-based solutions Smooth migration to cloud-based solutions
  • Improved operations with simplified management and monitoring Improved operations with simplified management and monitoring
  • Unmatched voice quality control Unmatched voice quality control
  • Flexible deployment options Flexible deployment options

Overview

AudioCodes hybrid cloud architecture is focused on eliminating the complexities of migrating to the cloud and providing persistent, secure and, most importantly, high voice quality connectivity to contact center applications hosted in a variety of different environments.

Contact Center Cloud Migration

Contact Center Cloud Migration

Benefits

  • Minimize cloud migration costs
  • Improve operations via bandwidth optimization, service level monitoring and simplified deployment and support and troubleshooting of connectivity issues
  • Alleviate customers’ concerns about voice quality, security and availability

Features

  • Comprehensive portfolio of all required building blocks - gateways/SBCs, IP phones, recording, quality monitoring
  • Flexible deployment options - component drop or end-to-end solution
  • Support for any cloud configuration - public, private or hybrid
  • À la carte transition to SIP with investment protection
  • Cost effective design; scale and resilience by replication
  • Best-in-class provisioning and management
  • Unmatched voice quality control
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