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What is Conversational AI?

Conversational AI, short for Conversational Artificial Intelligence, refers to technology that enables computers and machines to engage in natural language conversations with users. It combines various technologies, including natural language processing (NLP), machine learning and speech recognition, to create human-like interactions between humans and machines.

Conversational AI has become increasingly popular in recent years as more businesses turn to AI technology to provide personalized, 24/7 customer service and support. It can be used in a variety of applications, such as conversational AI chatbots, customer service, e-commerce, healthcare and education. 

Conversational AI vs. Generative AI

While both Conversational AI and Generative AI fall under the broader umbrella of artificial intelligence, they have distinct focuses and applications.

The key focus on Conversational AI is to facilitate interactive and human-like conversations between machines and users. It aims to understand user queries and provide contextually relevant responses or actions.

Generative AI refers to technology that generates original content, such as text, images, audio or video, based on learned patterns from existing data. It involves creating new content that doesn’t necessarily rely on direct user input.

Benefits of Conversational AI

  • 24/7 availability
  • Scalability
  • Consistency
  • Efficiency
  • Personalization
  • Data insights

Conversational AI is transforming the way humans interact with technology, making it more accessible, intuitive and user-friendly. Its potential spans across various industries, enhancing customer experiences, providing efficient support and enabling businesses to engage with users in innovative ways.

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