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What is a Softphone?

A softphone, or software phone, is a software-based application that allows users to make voice and video calls over the internet using a computer or smartphone. Softphones can be used with a headset, microphone and speakers to provide a complete communication solution. 

Softphones typically include features such as call transfer, conference calling and voicemail, as well as the ability to display caller ID and access contact lists. Softphones can be used with a variety of communication protocols, such as SIP (Session Initiation Protocol), to make and receive calls over the internet. 

What Primary Function do Softphones Serve?

Softphones for businesses provide a cost-effective alternative to traditional phone systems. Softphones can be used to replace desk phones, allowing employees to make and receive calls from their computers, tablets or smartphones, regardless of their physical location. Softphones can also provide a more flexible and scalable telephony solution, allowing businesses to easily add or remove users as needed. 

Benefits of Softphones

Softphones offer various benefits, including: 

  • Cost savings
  • Flexibility and mobility 
  • Integration with other applications 
  • Ease of deployment
  • Feature rich 
  • Unified communication 
  • Remote collaboration 
  • Scalability 
  • Reduced maintenance 
  • Global accessibility 

Understanding these benefits can help businesses make informed decisions when considering the adoption of softphones for their communication needs.

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