What is a Voicebot?
A voicebot is a type of Conversational AI technology that uses voice recognition software and natural language processing (NLP) to simulate human-like conversations with users via voice-based interfaces.
Voicebots are also sometimes referred to as "voice assistants" or "virtual assistants".
Users can interact with voicebots by speaking natural language commands or questions, and the voicebot responds with spoken replies. Voicebots can be integrated into various platforms, such as websites, mobile apps, smart speakers and messaging apps, allowing uses to engage in hands-free interactions.
Difference Between Voicebots & Chatbots
Voicebots and chatbots both serve as Conversational AI tools, but they differ in the medium of interaction (voice vs. text) and the types of scenarios they are best suited for. The choice between them depends on user preferences, device capabilities and the specific use case requirements.
Voicebots provide a more natural and intuitive way for users to interact with technology, particularly when it comes to hands-free or multitasking scenarios. Benefits include:
- 24/7 availability
- Multichannel support