Highlights
- AudioCodes Live services now include AI-powered applications designed to modernize customer experience (CX) and employee experience (EX) for enterprises
- Live AI-powered value-added services (VAS) include:
- Voca CIC – AI-first, omnichannel contact center solution for Microsoft Teams
- Meeting Insights – Generative AI-powered intelligent meeting productivity solution
- Interaction Insights – Cloud-based compliance and convenience recording coupled with interaction analytics
- These value-added services complement AudioCodes Live certified voice calling services for Microsoft Teams, Webex by Cisco and Zoom Phone customers, as well as cloud voice migration services for enterprise contact center platforms such as Genesys
- Value-added services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation and AI-based monitoring and analytics tools. Live Platform helps service providers and channel partners accelerate customer onboarding, save costs and significantly reduce time to revenue
- The services are delivered on a per user, per month subscription basis, helping to reduce total cost of ownership (TCO)
Service providers and channel partners can differentiate their offerings to businesses and generate new revenue streams with value-added business services delivered simply and efficiently via Live Platform
Or Yehuda, Israel – March 12, 2025 - AudioCodes (NASDAQ: AUDC) Press Release
AudioCodes, a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced that it is expanding the AudioCodes Live offering with a suite of AI-powered value-added services. Delivered securely and efficiently from the cloud, the new applications are designed to modernize both customer experience (CX) and employee experience (EX) within enterprises. They complement AudioCodes Live’s globally deployed certified voice calling services for Microsoft Teams, Webex by Cisco and Zoom Phone customers, as well as its cloud voice migration services for enterprise contact center platforms such as Genesys Cloud.
The initial suite of AudioCodes Live value-added services includes:
- Voca CIC – AI-first, omnichannel contact center solution for Microsoft Teams
- Meeting Insights – Generative AI-powered intelligent meeting productivity solution
- Interaction Insights – Cloud-based compliance and convenience recording coupled with interaction analytics
All the services are delivered via AudioCodes Live Platform, a service delivery platform for Multi-CaaS environments that includes advanced service automation, and AI-based monitoring and analytics tools. Live Platform helps service providers and channel partners accelerate customer onboarding, save costs and significantly reduce time to revenue.
"In today's highly competitive enterprise communications market, service providers and channel partners must offer a portfolio of innovative services and applications that truly set them apart, while delivering significant business value to their customers," stated Lior Aldema, Chief Business Officer at AudioCodes. "With AudioCodes Live's latest suite of value-added services, they can unlock new revenue opportunities and increase margins through the automated and efficient delivery of AI-powered enterprise solutions that elevate both CX and EX."
