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Multi-level IVR menus
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Multi-language support
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Reduce operator calls
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Increase customer satisfaction
Overview
AudioCodes Auto Attendant is a powerful and flexible IVR-based tool for managing inbound calls and delivering them efficiently to the correct destination based on the caller’s selection. Auto Attendant supports advanced call queuing for Automatic Call Distribution (ACD) based on different routing modes and agent availability.
AudioCodes Auto Attendant can be deployed together with AudioCodes’ Survivable Branch Appliances (SBA) in branch offices to complement the Skype for Business Response Group Service (RGS) when the connection with the central servers is lost. Alternatively it can also be deployed on standard server hardware.
Benefits
- Maximize employee productivity by automating inbound enterprise call routing
- Reduces Direct Inward Dialing/Direct Dial-In (DID/DDI) requirements through direct extension dialing
- Increases customer satisfaction through reducing waiting time
- Suitable for main offices and remote branches
- Supports application survivability at branch offices
- Ability to work in conjunction with Response Group Service (RGS) or as a standalone solution
- Multi-language support for Skype for Business deployments at global enterprises
- Saves on operational costs by reducing the number of operator calls
Features
- Multiple-access number for multiple IVR menus
- Multi-level IVR menus
- IVR actions: Play prompts, TTS, transfers to: requested number, queue or operator, menu selection
- Schedule-based IVR for working hours, non-working hours, holidays and vacations
- ACD: agents, groups and queues
- Music on Hold (MOH) per queue
- Multi-language support
Specifications
| Auto Attendant Features |
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| Administration |
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