Voice Applications

Auto Attendant

Multi-level IVR menus

Multi-language support

Reduced customer waiting time

Auto Attendant

Powerful and flexible IVR-based tool for efficient handling of incoming calls.

  • Multi-level IVR menus Multi-level IVR menus
  • Multi-language support Multi-language support
  • Reduce operator calls Reduce operator calls
  • Increase customer satisfaction Increase customer satisfaction

Overview

AudioCodes Auto Attendant is a powerful and flexible IVR-based tool for managing inbound calls and delivering them efficiently to the correct destination based on the caller’s selection. Auto Attendant supports advanced call queuing for Automatic Call Distribution (ACD) based on different routing modes and agent availability.

AudioCodes Auto Attendant can be deployed together with AudioCodes’ Survivable Branch Appliances (SBA) in branch offices to complement the Skype for Business Response Group Service (RGS) when the connection with the central servers is lost. Alternatively it can also be deployed on standard server hardware.

Benefits

  • Maximize employee productivity by automating inbound enterprise call routing
  • Reduces Direct Inward Dialing/Direct Dial-In (DID/DDI) requirements through direct extension dialing
  • Increases customer satisfaction through reducing waiting time
  • Suitable for main offices and remote branches
  • Supports application survivability at branch offices
  • Ability to work in conjunction with Response Group Service (RGS) or as a standalone solution
  • Multi-language support for Skype for Business deployments at global enterprises
  • Saves on operational costs by reducing the number of operator calls

Features

  • Multiple-access number for multiple IVR menus
  • Multi-level IVR menus
  • IVR actions: Play prompts, TTS, transfers to: requested number, queue or operator, menu selection
  • Schedule-based IVR for working hours, non-working hours, holidays and vacations
  • ACD: agents, groups and queues
  • Music on Hold (MOH) per queue
  • Multi-language support

Specifications

Auto Attendant Features
  • Multiple-access number, multiple IVR menus
  • Multi-level IVR menus
  • IVR Actions: Plays prompts and announcements, Time-out prompts; Text-to-Speech; Transfers calls to: Skype for Business users, requested number, queue (ACD), operator, external number, Skype for Business team call groups; Menu options: DTMF choice, speech recognition, DTMF digit collection; Disconnect calls
  • Time based IVR - working hours, non-working hours, holidays and vacations
  • Multi-language - change menu language and/or different menu per language
  • ACD agent - Skype for Business user, analog device or external number
  • ACD ring methods - skill based, serial, parallel, round robin, longest idle, agents availability (Online, Inactive)
  • ACD queue settings - max number of calls, max time in queue
  • Music-On-Hold - per ACD queue
Administration
  • Web-based administration tool
  • Graphical view and management of IVR menus
  • System backup and restore
Banner Image

Where to Buy

Search
Get in touch