Open navigation menu

Turn Microsoft Teams into an Omnichannel Contact Center

Voca Conversational Interaction Center is built in Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams Phone.

Teams Phone extensibility

Customer interactions start, stay, and end in Teams Phone

Built-in Conversational AI

Azure AI is ready for you to use day 1

Customer Centric

Simple per-agent model with predictable costs

Fast & Scalable

Cloud-based, multi-tier, multi-tenant ready in under a day

Problem

Delivering great CX shouldn’t have you juggling multiple platforms.

The giants in the contact center industry take months to deploy, load you down with features that sit on the shelf, and bill you for changes that’ll take weeks.
Disconnected UC & contact center platforms mean only your formal service agents benefit from CX capabilities.
Price-per-agent only works when times are hectic. Why should you be paying for empty seats?
Solution

Manage every CX interaction from a single app in Microsoft Teams.

Deploy new contact centers in less than a day, focus on features agents use every day, and adjust contact center settings in a few clicks.
Turn Microsoft Teams into a unified app for employee collaboration and CX.
Only pay for concurrent channels. If you have 100 agents but only 50 are online at a time, only pay for 50 channels.

Voca CIC Wins Best CX Deployment

By CX Today and 16 industry analysts at the 2025 CX Awards.

Read the full story »

A perfect fit between native Teams contact center features & a premium contact center

Microsoft Teams Contact Center Pricing​

3 agent tiers. Effortless Teams CCaaS buying experience.​

CIC1

$30

per named agent


I use Teams for
basic CX​

I need modern yet lightweight CX capabilities for serving internal and small customer-facing audiences.


  • AI Receptionist​
  • IVR & IVA Flow Designer​
  • CRM and 3rd-party AI Bot Integration​
  • Historical Analytics and Reporting API​
  • Microsoft Teams Presence-based Routing​
  • Real-time Dashboards​
  • Queuing & Callback​
  • Supervisor Live Monitoring​
  • Voca Flex App​

CIC2

$60

per concurrent agent


I’m a voice-first
Contact Center agent

I spend most of my day helping customers on voice calls. Microsoft Teams is my primary CX tool.​


  • AI Receptionist​
  • IVR & IVA Flow Designer​
  • CRM and 3rd-party AI Bot Integration​
  • Historical Analytics and Reporting API​
  • Microsoft Teams Presence-based Routing​
  • Real-time Dashboards​
  • Queuing & Callback​
  • Supervisor Live Monitoring​
  • Voca Flex App​
  • Skill-based Routing​
  • Voca Worker App​
  • Call Recording​

CIC3

$75

per concurrent agent


I’m a voice & digital
Contact Center agent

I deliver CX through calls, chat, and other digital channels, all right inside Microsoft Teams.​​


  • AI Receptionist​
  • IVR & IVA Flow Designer​
  • CRM and 3rd-party AI Bot Integration​
  • Historical Analytics and Reporting API​
  • Microsoft Teams Presence-based Routing​
  • Real-time Dashboards​
  • Queuing & Callback​
  • Supervisor Live Monitoring​
  • Voca Flex App​
  • Skill-based Routing​
  • Voca Worker App​
  • Call Recording​
  • Omnichannel
Add-On

I need an AI fast-track​

Use AudioCodes’ built-in Conversational AI for IVR and IVA. No extra integrations needed.​

Conversational IVR & IVA for CIC Bundles
$20
per concurrent session 
per month​​

Loved by Customer Service Teams trusted by IT

University of Central Florida

Keith Honaker, Lead UC and Head Architect of Contact Centers

“The scalability of Voca assures us we can take on any project the University has. On top of that, the reliability, it has been such a stable product that we haven’t had any downtime.”

Berry Global

Robert Kuper, Telecommunications Engineer

"If you’re utilizing Microsoft Direct Routing today and have the need for an omnichannel CX solution, do yourself a favor and consider Voca CIC.”

Vanderlande

Levent Günsüren, Service owner Unified Communications

“Integrating our contact center with Microsoft Teams has not only optimized call flows and reduced agent onboarding time but has also utilized conversational AI for valuable customer insights.”

FAQs

Named Agent = pay per person.  

  • Each user has their own license, no matter how little they log in.

Concurrent Agent = pay per active seat.  

  • Any agent can hop in; you’re billed only for seats in use.

We're Ready To Help!

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and any aspect of voice deployments.

Want to hear more?
Get in touch