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The global contact center market is facing contradicting demands. On one hand, customers expect an exceptionally quick and personalized user experience, while on the other hand enterprises strive to cut costs. An intelligent contact center can utilize the potential of AI to address these two conflicting demands simultaneously.
AudioCodes offers a wide range of innovative voice solutions that allow any contact center to become an intelligent contact center, all with minimal effort and investment. By connecting your existing contact center to work with best-of-breed speech and conversational AI services, and orchestrating the call flow between all the different elements, you can successfully harness the power of digital transformation.
- Maximizes the user experience with minimum investment
- Extends your bot usability to telephony and voice-based use cases
- Optimize your contact center by connecting to any telephony channel or bot framework
- Best-of-breed approach with speech and conversational AI services
- Smooth integration with any telephony channel and contact center software
- Simple APIs for complex voice requirements
- Robust, secure and scalable solution architecture
- Deployable on premise and in private or public clouds
- Offered as a fully managed service
Voca - Concord Case Study
Watch a case study session with Pam McLeod, Technology Director and Information Security Officer at Concord Schools District.
AudioCodes Voice.AI Gateway on Microsoft Build 2020
Conversational Voicebot using AudioCodes Voice.AI Gateway
Learn how Cognigy turn any chatbot to an automated conversational voicebot using AudioCodes Voice.AI Gateway.
AudioCodes and Konverso - Introducing Voicebots - The Future of the Service Desk Industry
AudioCodes Voice.AI Gateway is being used by Konverso to voice-enable the service desk industry and rephrase the customer IT support.