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Conversational AI

Enhance your contact center with best-of-breed conversational AI services

  • Enlist bots in your voice journey
  • Ideal for ANY contact center
  • Code-free implementation
  • Works with best-of-breed AI services

Overview

The global contact center market is facing contradicting demands. On one hand, customers expect an exceptionally quick and personalized user experience, while on the other hand enterprises strive to cut costs. An intelligent contact center can utilize the potential of AI to address these two conflicting demands simultaneously.

AudioCodes offers a wide range of innovative voice solutions that allow any contact center to become an intelligent contact center, all with minimal effort and investment. By connecting your existing contact center to work with best-of-breed speech and conversational AI services, and orchestrating the call flow between all the different elements, you can successfully harness the power of digital transformation.

Benefits

  • Maximizes the user experience with minimum investment
  • Extends your bot usability to telephony and voice-based use cases
  • Optimize your contact center by connecting to any telephony channel or bot framework
  • Best-of-breed approach with speech and conversational AI services

Features

  • Smooth integration with any telephony channel and contact center software
  • Simple APIs for complex voice requirements
  • Robust, secure and scalable solution architecture
  • Deployable on premise and in private or public clouds
  • Offered as a fully managed service

Videos

AudioCodes VoiceAI Connect - Connecting Chat-Bots to Voice and Telephony

AudioCodes VoiceAI Connect creates a communication hub between any bot framework, telephony system and cognitive speech service to support any voice-bot use case.

Conversational Voicebot using AudioCodes Voice.AI Gateway

Learn how Cognigy turn any chatbot to an automated conversational voicebot using AudioCodes Voice.AI Gateway.

Introducing Voice.AI Gateway for Google DialogFlow

AudioCodes Voice.AI Gateway on Microsoft Build 2020

VoiceAI Connect Use Case: From Virtual Agent to Human Agent

VoiceAI Connect - Vodafone Case Study

Vodafone uses VoiceAI Connect to enable its customers to talk to TOBi, its friendly digital assistant.

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