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AudioCodes Live Platform
Multi-tenant UCaaS service delivery platform for partners and service providers
One platform that enables simple, efficient delivery of UCaaS calling and voice AI services
AudioCodes Live Platform is a cloud-based service delivery platform designed to simplify how voice and AI-powered services are delivered across Microsoft Teams and other leading collaboration environments. It provides a single foundation for enabling UCaaS and contact center voice enablement as well as value-added voice AI applications, helping partners and enterprises deliver consistent, high-quality experiences with less complexity.
With built-in automation, onboarding and lifecycle management, Live Platform supports seamless PSTN connectivity for Microsoft Teams, Webex Calling and Zoom Phone, while enabling rapid deployment of AI-powered voice that enhance both employee and customer experiences.
Voice Service Enablement
A single platform for delivering scalable, reliable enterprise voice services across UC and contact center platforms
AI Value-Added Voice Services
Built-in voice AI applications that enhance productivity and enable more intelligent employee and customer interactions
Contact Center Services
Certified, AI-powered contact center services for exceptional productivity for organizations using platforms such as Genesys, Five9, Cisco and NICE
AudioCodes Live Platform empowers partners to
offer UC calling and contact center services simply and efficiently.
Watch the video and learn how AudioCodes Live Platform can help you grow your business.
AudioCodes Live Platform at a Glance
Build a revenue-boosting voice calling offering by seamlessly delivering UC and contact center services.
UCaaS Voice Connectivity
Enable reliable, enterprise-grade voice connectivity across leading UC platforms, including Microsoft Teams (Direct Routing and Operator Connect), Webex Calling (Local Gateway, Cloud Connect and Webex Go) and Zoom Phone (Zoom Cloud Peering Partner and Zoom Phone Provider Exchange). AudioCodes Live Platform simplifies integration and operations, helping deliver efficient, high-quality communication experiences at scale.
Value-Added Voice and AI Services
Deliver differentiated voice experiences with built-in AI-powered services, including Teams native contact center, compliance recording and advanced interaction analytics. AudioCodes Live Platform enables organizations to enhance productivity, gain actionable insights and improve employee and customer interactions, all on a common voice foundation.
Contact Center and Customer Experience
AudioCodes Live Platform enables more effective, voice-driven interactions by combining AI-powered capabilities with a common voice foundation. By supporting intelligent call handling, analytics and seamless integration across UC and contact center environments, the platform helps improve service quality, agent effectiveness and overall interaction outcomes for users, agents and customers.
Automation and Lifecycle Management
AudioCodes Live Platform automates deployment, onboarding and ongoing lifecycle management across voice environments. Built-in service automation and centralized control help reduce operational complexity, improve consistency and support efficient scale. allowing teams to manage services confidently as offerings and customer needs evolve.
Benefits for Partners
Enable partners to easily deliver, manage and monetize advanced voice and AI-powered communication services.
Simplify delivery of a range of innovative value-added voice AI services
Accelerate deployments and operations with centralized multi-tier lifecycle automation tools
Integrate and customize third-party applications with flexible APIs, including IT service management, HR systems and analytics tools
Built on Microsoft Azure cloud infrastructure for enterprise-grade security, high availability and seamless scalability
Reduce operational and training costs with fewer systems to deploy and manage
Purchase services directly from Azure with your existing Microsoft subscription
Partner of the Year
The AudioCodes Live Platform Partner of the Year Awards honor our global partners who excel in delivering seamless, scalable voice connectivity through the AudioCodes Live Platform.
These awards recognize outstanding achievements in deploying innovative cloud-to-edge voice solutions, streamlining unified communications and contact center services, and enhancing user experiences across diverse industries. By leveraging the Live Platform's certified integrations and AI-driven capabilities, our partners are setting new standards in enterprise voice transformation worldwide.
India
United Kingdom
With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS and CCaaS solution that is fully integrated with Microsoft Teams and our core network, while ensuring high voice quality and customer satisfaction.
Vishal Rally, Sr. Vice President
Working very closely with AudioCodes to deliver innovative voice services to our customers globally has been a massive game-changer for us, and we look forward to enjoying the fruits of our collaboration for many years to come.
Tim Hiscox, Partner Development Manager
Live Platform’s seamless voice connectivity and rapid customer onboarding capabilities have dramatically improved our ability to deliver Teams services to our customer base in a timely and efficient manner.
Damian Chmielewski, President & CEO
Streamlined Service Delivery via AudioCodes Live Platform
Multi-UCaaS Voice Connectivity
AudioCodes Live Platform enables streamlined onboarding and voice connectivity for leading UCaaS platforms, including Microsoft Teams (Operator Connect and Direct Routing), Webex Calling (Cloud Connect and Local Gateway) and Zoom Phone (Zoom Provider Exchange and Zoom Premises). Advanced automation and management tools simplify service delivery and ongoing operations across environments.
Productivity Enhancing Voice AI Services
AudioCodes Live Platform enables seamless integration with existing telephony systems, while supporting a range of value-added voice services such as AI-first contact center, compliance recording and AI-powered interaction analytics.
Contact Center Solutions
AudioCodes Live Platform includes Voca CIC, an award-winning Microsoft-certified contact center solution designed for AI-first, conversational customer engagement. Built on Azure cloud services, Voca CIC enables organizations to design and manage intelligent interaction flows using intuitive visual tools, helping deliver smooth, efficient and consistent customer experiences.
Beyond native contact center capabilities, Live Platform also enables secure, seamless connectivity between leading contact center platforms such as Genesys, Five9, Cisco and NICE and enterprise voice networks or UC platforms.
Organizations can further expand their CX capabilities with innovative AI-driven voice services designed to meet and exceed today’s demanding business and CX requirements.
Automation and Lifecycle Management
AudioCodes Live Platform streamlines the entire service lifecycle with built-in automation for onboarding, configuration and ongoing operations. From initial provisioning to service changes and expansion, automation reduces manual effort, accelerates deployment and helps ensure consistent service delivery across UC and voice environments.
Centralized management tools provide visibility and control across customers, services and platforms, making it easier to operate at scale while maintaining reliability and quality. By automating routine tasks and simplifying lifecycle management, Live Platform enables teams to focus on delivering value rather than managing complexity.
The AudioCodes Advantage
Global Team of Experts
Worldwide presence with follow-the-sun availability
AI-First Leadership
Complete and robust offering of AI driven, native UC communications solutions
Cloud Automation
Advanced management tools streamline digital transformation and cloud modernization
Unique One-Stop Shop
For voice infrastructure, applications, end user devices and expert services
Resources
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AudioCodes Live Platform
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AudioCodes Live Platform for Microsoft Teams
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How Voice AI Helps Airlines Manage Disruption and Keep Passengers Informed
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AudioCodes Voice Solutions for Webex Calling
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Boost Your Revenues with a Consolidated Calling and Contact Center Offering
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Driving Revenue with Value-Added Services in a Rapidly Changing Market
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Partner Guide - AudioCodes Voice Solutions for Webex Calling
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Beyond Connectivity – Helping Partners Boost Revenue with Value-Added Services
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Colt Powers Global Voice Transformation with AudioCodes Live Platform
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White-Label UC Voice: Helping Partners Build Their Own Brand on a Solid Foundation
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How AudioCodes Simplifies Microsoft Teams Operator Connect for Partners
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Partner Guide: Powering Partners’ Microsoft Teams Success with Easy Operator Connect Delivery
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What Is Teams Phone Extensibility and How Does It Benefit Partners?
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Mastering Multi-Platform UC: Navigating Microsoft Teams, Webex and Zoom Together
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Webex Calling Is Booming: Here’s How to Make It Your Next Big Revenue Stream
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How Tata Tele Business Services Meets India’s Growing Demand for Unified Communications
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Grow Your UCaaS Voice Business with AudioCodes Live Platform
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AudioCodes Live Platform for Microsoft Teams: A Compelling Partner Opportunity
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AudioCodes Live Platform - The SaaS route to Microsoft Operator Connect
