COVID-19 has changed how we interact with the world for many of us. Where possible we’re told to isolate and self-quarantine. Call Center Agents working from home has almost instantly gone from a special case to a general solution. How to get there from here?
AudioCodes has an easy to deploy solution that leverages the Opus codec for toll quality audio over the unmanaged internet, even at peak load times.
The solution includes an SBC for Opus transcoding combined with a Voice Quality Monitoring tool to ensure quality and performance goals are met. End to end security is assured with Mutual TLS Authentication plus Media & Signaling Encryption.
Finally the Solution provides a trio of endpoint options:
WebRTC EndPoint, Agent DeskTop SoftPhone, and AudioCodes HardPhone