Products for Microsoft 365

SmartTAP 360° Recording

Compliance and quality assurance

Certified for Skype for Business

Easy call recording

Powerful centralized management system

SmartTAP 360° Recording

Enterprise-grade call recording solution.

  • Full 360° enterprise interactions capturing of voice, video and IMs Full 360° enterprise interactions capturing of voice, video and IMs
  • Supports internal, mobile calls, and calls with remote and federated users Supports internal, mobile calls, and calls with remote and federated users
  • Compatible and fully certified for Skype for Business environment Compatible and fully certified for Skype for Business environment
  • Recording tagging, reporting and analytics Recording tagging, reporting and analytics

360° Enterprise Interactions Recording

AudioCodes SmartTAP for Microsoft Skype for Business is an intelligent, fully certified and secured enterprise interactions recording solution of voice, video and IMs. With SmartTAP, enterprises can capture and index any customer or organizational interaction across external and internal communication channels seamlessly.

 

SmartTAP 360° Hybrid Architecture

SmartTAP Key Features

  • Built-in support for voice calls, video calls and IM interaction recording
  • Live call monitoring
  • Recording reports and analytics
  • Call tagging and indexing
  • Save-on-Demand recording
  • Integrated Announcement Server with Opt-Out capability
  • Skype for Business embedded SmartTAP client (as CWE extension)
  • 3rd Party REST API for CRM or other 3rd-party platform connectivity

Deployable in no-time

  • Fully compatible and seamlessly integrated to any Skype for Business deployment type
  • Support for multiple call types including internal calls, mobile calls, calls with remote users and federated users
  • Registered enterprise users and external entities recorded under any call scenario
  • Connect to conference servers, Edge, front-end servers and more using the SmartTAP media proxy
  • Recordings storage on premise or cloud-based
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