Seamless SIP-based connectivity between Genesys, Cisco Call Manager and multiple SIP trunk providers.
"Thanks to the flexibility and reliability of AudioCodes SBCs we were able to achieve our goals rapidly and cost-effectively."
Genesys, the world’s #1 Customer Experience Platform trusted by over 4,700 customers in 120 countries, has teamed up with AudioCodes to offer contact centers a complete and synergic end-to-end solution that integrates all components into a one-stop-shop. In this way, customers can benefit from a quick and easy migration to an all-IP contact center with low risk and at a low cost.
Genesys and AudioCodes offer a complete, end-to-end solution consisting of a Customer Experience Platform, voice devices, applications and a service suite. With this pre-integrated, tested and certified solution, contact centers benefit from lifecycle management, providing peace of mind from purchase to installation. Rigorous testing and validation of all components is performed by Genesys R&D to ensure a smooth migration to an all-IP environment, as well as a reliable operation of the customer experience solution.