Solutions for Genesys

Solutions for Genesys

AudioCodes and Genesys - Synergy Drives Success

  • Reduce TCO Reduce TCO
  • Reduce risk Reduce risk
  • Accelerate deployment Accelerate deployment
  • Assure quality Assure quality

Overview

Genesys, the world’s #1 Customer Experience Platform trusted by over 4,700 customers in 120 countries, has teamed up with AudioCodes to offer contact centers a complete and synergic end-to-end solution that integrates all components into a one-stop-shop. In this way, customers can benefit from a quick and easy migration to an all-IP contact center with low risk and at a low cost.

Genesys and AudioCodes offer a complete, end-to-end solution consisting of a Customer Experience Platform, voice devices, applications and a service suite. With this pre-integrated, tested and certified solution, contact centers benefit from lifecycle management, providing peace of mind from purchase to installation. Rigorous testing and validation of all components is performed by Genesys R&D to ensure a smooth migration to an all-IP environment, as well as a reliable operation of the customer experience solution.

AudioCodes Solutions for Genesys Contact Centers

AudioCodes Solutions for Genesys Contact Centers

Benefits

  • Reduce TCO: Pre-integrated single vendor and point of support
  • Reduce Risk: Quick, reliable and safe deployment of an end-to-end turnkey solution
  • Accelerate Deployment: Fully tested, interoperable and certified solution
  • Assure Quality: Excellent voice quality, network performance, and centralized monitoring

Features

  • Complete end-to-end solution, consists of all the hardware, software and services suite
  • Joint vision and roadmap for new features and functionality
  • Reduce SIP deployment and management time and cost with pre-integrated, tested, and certified solution
  • Simplify logistics
  • Single point of contact for all support issues
  • Fully tested solution via continuous cross certification and validation in joint lab facilities
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