Solutions for Genesys

Solutions for Genesys

AudioCodes and Genesys - Synergy Drives Success

  • Reduce TCO Reduce TCO
  • Reduce risk Reduce risk
  • Accelerate deployment Accelerate deployment
  • Assure quality Assure quality


Genesys, the world’s #1 Customer Experience Platform trusted by over 4,700 customers in 120 countries, has teamed up with AudioCodes to offer contact centers a complete and synergic end-to-end solution that integrates all components into a one-stop-shop. In this way, customers can benefit from a quick and easy migration to an all-IP contact center with low risk and at a low cost.

Genesys and AudioCodes offer a complete, end-to-end solution consisting of a Customer Experience Platform, voice devices, applications and a service suite. With this pre-integrated, tested and certified solution, contact centers benefit from lifecycle management with peace of mind from purchase to installation. Rigorous testing and validation of all components is performed by Genesys R&D, ensuring a smooth migration to an all-IP environment and the reliable operation of the customer experience solution.

AudioCodes Solutions for Genesys Contact Centers

AudioCodes Solutions for Genesys Contact Centers


  • Reduce TCO: Pre-integrated single vendor and point of support
  • Reduce Risk: Quick, reliable and safe deployment of an end-to-end turnkey solution
  • Accelerate Deployment: Fully tested, interoperable and certified solution
  • Assure Quality: Excellent voice quality, network performance, and centralized monitoring


  • Complete end-to-end solution, consists of all the hardware, software and services suite
  • Joint vision and roadmap for new features and functionality
  • Reduce SIP deployment and management time and cost with pre-integrated, tested, and certified solution
  • Simplify logistics
  • Single point of contact for all support issues
  • Fully tested solution via continuous cross certification and validation in joint lab facilities


Ticketmaster Case Study

Elizabeth Gotto, senior vice president of Global Contact Center Technology at Ticketmaster shares her journey to converting their global contact center to SIP with Genesys, AudioCodes and Verizon.

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