Genesys, the world’s #1 Customer Experience Platform trusted by over 4,700 customers in 120 countries, has teamed up with AudioCodes to offer contact centers a complete and synergic end-to-end solution that integrates all components into a one-stop-shop. In this way, customers can benefit from a quick and easy migration to an all-IP contact center with low risk and at a low cost.
Genesys and AudioCodes offer a complete, end-to-end solution consisting of a Customer Experience Platform, voice devices, applications and a service suite. With this pre-integrated, tested and certified solution, contact centers benefit from lifecycle management with peace of mind from purchase to installation. Rigorous testing and validation of all components is performed by Genesys R&D, ensuring a smooth migration to an all-IP environment and the reliable operation of the customer experience solution.